We’re excited to announce three offerings for ONA attendees. Revenue and Growth Office Hours are open ended conversations for turning your new idea or current project into a financially sustainable reality. Service Desk offers free 30-minute sessions for newsrooms, content creators, organizations who have questions about their audience. Expert Voices Together brings micro psycho social support to journalists and academics facing privacy and protection concerns after online or hybrid abuse or harassment. Service Desk and Expert Voices Together are available by appointment only and spots are limited. If you’re already booked for ONA26, learn more and schedule your sessions now.
Service Desk: Free 30-Minute Advisory Sessions
Service Desk is returning to Chicago! If you’re stuck in a cycle of tactical fixes such as optimizing headlines, cleaning email lists, chasing the latest platform trend, but still unsure if your work actually matters to anyone, you’re not alone. Most news producers are so busy trying to optimize what they’re already doing that they never step back to ask: Are we building something people actually need?
That’s where we’re available to help. The Service Desk, run by service design and audience experts Madison Karas and Patrick Boehler, is a confidential advisory service for anyone creating information that helps people navigate their lives – whether you’re in newsrooms, content creation, civic organizations, or technology. Service Desk sessions are available Monday, March 30 from 10 a.m. to 3 p.m. CT.
Book a free session with us at ONA26, and we can help you work through any audience challenge you’d like help with. We can discuss topics such as understanding the job your audience is hiring you to do, designing minimum viable interventions you can test within weeks, and measuring outcomes that matter beyond pageviews.
Book a session now as availability is limited.
In the booking form, we’ll ask you a few questions about what you’d like to discuss, and our goal is to leave you with practical next steps to better serve your audience.
The Service Desk is supported by The Lenfest Institute for Journalism. Read more about our work at www.gazzetta.xyz/service-desk or email servicedesk [at] gazzetta [dot] xyz with questions.
Expert Voices Together: Free 15-Minute Psychosocial Micro-Support
Expert Voices Together is the first program of its kind to implement free psychosocial care for journalists and academics who have been victims of online or hybrid abuse and harassment due to their profession.
During ONA26, Expert Voices Together is offering free 15-minute micro-support sessions for ONA26 attendees between 1:30 p.m. and 4:30 p.m. CDT, Tuesday, March 31, 2026.
During these sessions, you can choose from one of the following support options:
- How to download and set up a password manager
- Turning on 2FA on one site
- Go through privacy/safety and security settings on one site
- Brief threat modeling exercise (Green/Yellow/Red)
- Physical security brief discussion
- Provide grounding and reset/psychosocial support for conference overwhelm
To learn more about Expert Voices Together, please visit our website.
Click to sign up for a free 15 minute micro-support session.
Revenue & Growth Office Hours: Drop-In Advisory Session on Funding Your Next Product, Event or Audience Initiative
Free for ONA attendees. Tuesday, March 31 from 9:30-11 AM. Drop in anytime, no appointment needed.
